Payment deducted from Card but serial key not received yet ?
After the transaction is complted,please wait for about 30 minutes. Do not be alarmed if you have not yet received the serial key.Causes of the delay:The banking process can occasionally may take a while.Sometimes there is a slight delay in receiving SMS.Banks can fail to process and return funds to the same account.Occasionally = 1–2%.However, you will not receive the serial key you paid for if it has been longer than 30 minutes. Then you can either contact us on phone,Chat,email or, kindly fill out the contact form below with your full name, email address, mobile number, invoice number, transaction date, and time. You can send us these details at [email protected] as well. Our support staff will respond to you within business hours.
Why antivirus pricing is less than other website ?
We purchase directly from the antivirus brand and in bulk.Additionally, because we are a small business with very little operating capital to cover, we sell at very low margins. Our goal is to provide our clients with the most possible benefits. We intend to be here for a long time, and more significantly, we believe we are starting to go in the direction of safer and digital earth. Furthermore, this belief is more fulfilling than monitory profit.
How much time it will take for delivery ?
Within 30 minutes, after payment confirmation has been verified.
Do you Provide Installer CD/DVD, manual, box ?
We only SMS/Email you the Antivirus Serial key, we do not Provide Installer CD/DVD, manual, box. You have to download Antivirus Software from respective Antivirus official website and activate it through Serial key we delivered to you. In case of Antivirus renewal, you already have Antivirus Installed and Activated on you device, you don’t need to download anything, just insert Serial key and upgrade validity Period.
I am installing Antivirus for first time on my PC can I use renewal Serial key ?
Do you have Refund or Exchange option ?
Yes if within a reasonable argument.
Does Serial key validity starts from the day we buy from chaogolden.com ?
What option do customer have, in case of wrong Product Purchased ?
Let us know. I am sure we can figure out something. Usually, a redeemed license key cannot be reversed back or be resold.
I am facing Problem while Installing Antivirus ?
1. Call Respective Antivirus Brand Support Center and ask them to help you with Installation.
2. We also help installing an antivirus ,we charge a minimal cost of $15/hour.